{"id":98530,"date":"2021-07-28T11:01:47","date_gmt":"2021-07-28T09:01:47","guid":{"rendered":"https:\/\/archiv.persn.com\/?page_id=98530"},"modified":"2022-11-28T15:51:02","modified_gmt":"2022-11-28T14:51:02","slug":"service","status":"publish","type":"page","link":"https:\/\/old.persn.com\/fr\/service\/","title":{"rendered":"Service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”2f1c6ba4-ad58-4864-9bac-6a9d5c5f9a7e” background_color=”#f6f6f6″ background_image=”https:\/\/archiv.persn.com\/wp-content\/uploads\/2021\/07\/CustomerCare_2100x700.jpg” background_position=”top_center” background_last_edited=”on|phone” background_position_phone=”center_right” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”0px||0px||true|false” custom_padding=”70px||70px||true|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”14f30d06-ee30-4dfc-ab27-37a13388d144″ header_letter_spacing=”-1px” global_colors_info=”{}”]<\/p>\n

Service<\/h1>\n

Clients<\/h1>\n

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Nous sommes heureux de vous aider! Qu’il s’agisse de la commande, de l’exp\u00e9dition, des options de paiement ou le contact direct avec nous.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”2f1c6ba4-ad58-4864-9bac-6a9d5c5f9a7e” global_colors_info=”{}”][et_pb_row module_id=”entretien” _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”70px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”14f30d06-ee30-4dfc-ab27-37a13388d144″ locked=”off” global_colors_info=”{}”]<\/p>\n

1. Au achat<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”ed08f799-bdab-4ec9-9cd3-51753339936c” locked=”off” global_colors_info=”{}”]<\/p>\n

Simple et personnel<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”30px||70px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Pourquoi je ne re\u00e7ois pas une confirmation de commande?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Suite \u00e0 votre commande dans la boutique en ligne, tu recevras g\u00e9n\u00e9ralement un
e-mail de confirmation. Si ce n’est pas le cas, les probl\u00e8mes suivants peuvent s’\u00eatre produits:<\/p>\n

\u2022 Une adresse e-mail invalide a \u00e9t\u00e9 saisie.<\/p>\n

\u2022 Regarde dans le dossier SPAM de ton compte de messagerie. L’e-mail a peut-\u00eatre gliss\u00e9 dans un autre
dossier.<\/p>\n

\u2022 La r\u00e9ussite de ta commande a \u00e9chou\u00e9. Si la commande n’appara\u00eet pas sous “Mes commandes” dans ton compte utilisateur, puis r\u00e9p\u00e8te le processus de commande.<\/p>\n

Si aucune des raisons ci-dessus ne s’applique pas, attende 24 heures. Habituellement, tu re\u00e7oisses dans ce d\u00e9lai un autre message concernant ta commande. Par d\u00e9goration \u00e0 cette \u00e9tape n’hesite pas \u00e0 contacter notre service client\u00e8le.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Puis-je modifier ma commande plus tard?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Afin de respecter les d\u00e9lais de livraison rapides, nous traitons et exp\u00e9dions imm\u00e9diatement les commandes entrantes.
Des corrections ult\u00e9rieures peuvent donc \u00eatre exclues.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”expedition” _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”70px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”2ea00c65-d925-4930-8c6c-355615ba4cfb” locked=”off” global_colors_info=”{}”]<\/p>\n

2. Exp\u00e9dition<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”ed08f799-bdab-4ec9-9cd3-51753339936c” locked=”off” global_colors_info=”{}”]<\/p>\n

en un clic \u00e0 la porte d’entr\u00e9e<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”30px||70px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Quelle est la dur\u00e9e d’exp\u00e9dition?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.18.0″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Ton bijou est fabriqu\u00e9 individuellement pour toi. L\u2019exp\u00e9dition a lieu en 10 \u00e0 17 jours ouvrables<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Quelle sont les options d’exp\u00e9dition? ” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

En Allemagne, ainsi qu’en Autriche, en Italie, en Suisse et aux Pays-Bas nous livrons avec l’exp\u00e9dition standard UPS.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Quand ma commande me sera-t-elle livr\u00e9e?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Toutes les commandes sont continuellement transf\u00e9r\u00e9es \u00e0 notre centre d’exp\u00e9dition. La commande est normalement produit en 10 \u00e0 17 jours ouvrableset et livr\u00e9e \u00e0 UPS. Tu recevras une notification correspondante par email avec le lien de suivi et le num\u00e9ro de suivi d\u00e8s que ta commande est pr\u00eate \u00e0 \u00eatre exp\u00e9di\u00e9e et en attent du service d’exp\u00e9dtion de colis pour le r\u00e9cup\u00e9rer. Nous ne livrons actuellement pas le week-end.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Combien co\u00fbtent les frais de port et dans quels pays vous livrez?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ locked=”off” global_colors_info=”{}”]<\/p>\n

Nous livrons en Allemagne, en Italie, ainsi qu’en Autriche, en Suisse, en Belgique, en Luxembourg et en les Pays-Bas. Les frais de port seront affich\u00e9s apr\u00e8s tu as saisi ton adresse. L’exp\u00e9dition en pays hors de l’Union europ\u00e9enne: Le destinataire paie les droits de douane et les taxes.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”70px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”2ea00c65-d925-4930-8c6c-355615ba4cfb” locked=”off” global_colors_info=”{}”]<\/p>\n

3. Options de paiement<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”ed08f799-bdab-4ec9-9cd3-51753339936c” locked=”off” global_colors_info=”{}”]<\/p>\n

Payez en toute s\u00e9curit\u00e9 et commod\u00e9ment<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”30px||70px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Comment puis-je payer?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Vous pouvez payer avec PayPal ou KLARNA. Une fois la commande termin\u00e9e, les deux options s\u2019affichent.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”PUIS-JE AUSSI ACHETER MA COMMANDE SUR FACTURE?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

En collaborant avec le responsable des services de paiement KLARNA, nous pouvons t’offrir cette possibilit\u00e9. Ce prestataire de services a ses propres conditions internes pour passer une commande. Toutes les \u00e9tapes ont \u00e9t\u00e9 couronn\u00e9es de succ\u00e8s effectu\u00e9, ta commande sera lib\u00e9r\u00e9e avec nous dans le syst\u00e8me. Un achat sur facture ne peut \u00eatre r\u00e9alis\u00e9 que par \u00e0 des personnes priv\u00e9es viables.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”COMMENT SOUMETTRE UN CODE DE R\u00c9DUCTION?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Avant d\u2019envoyer ta commande, tu peux utiliser un cadre pr\u00e9vu \u00e0 cet effet pour ajouter ton code de r\u00e9duction.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”LES CODES DE REMISE PEUVENT-ILS \u00caTRE AJOUT\u00c9S PAR LA SUITE?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ locked=”off” global_colors_info=”{}”]<\/p>\n

Non, un code de r\u00e9duction doit \u00eatre pass\u00e9 avant de passer une commande. Pour des raisons de protection des donn\u00e9es, les commandes re\u00e7ues ne peuvent plus \u00eatre corrig\u00e9es.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00c0 QUELLE FR\u00c9QUENCE PUIS-J’UTILISER UN CODE DE R\u00c9DUCTION?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ locked=”off” global_colors_info=”{}”]<\/p>\n

Veuillez noter que tous les codes de r\u00e9duction peuvent \u00eatre utilis\u00e9s une fois par commande et une fois par client.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”LES CODES DE REMISE SONT-ILS COMBIN\u00c9S?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ locked=”off” global_colors_info=”{}”]<\/p>\n

Le code de r\u00e9duction n\u2019est pas compatible avec d\u2019autres codes de r\u00e9duction et coupons. Les codes de r\u00e9duction ne s\u2019appliquent pas aux produits \u00e0 prix r\u00e9duit. Un paiement en esp\u00e8ces n’est pas possible.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”70px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”2ea00c65-d925-4930-8c6c-355615ba4cfb” locked=”off” global_colors_info=”{}”]<\/p>\n

4. Apr\u00e8s l’achat<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”ed08f799-bdab-4ec9-9cd3-51753339936c” locked=”off” global_colors_info=”{}”]<\/p>\n

qualit\u00e9 de fabrication garantie<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ custom_margin=”30px||70px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”COMMENT ATTEINDRE LE SERVICE \u00c0 LA CLIENT\u00c8LE?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Le service client\u00e8le est joignable par t\u00e9l\u00e9phone du lundi au vendredi au +49 7231 77988 0<\/strong> de 9:00 \u00e0 17:00. Tu peux \u00e9galement nous contacter en dehors des horaires par e-mail \u00e0 l\u2019adresse suivante: hallo@archiv.persn.com<\/strong>. Tu recevras une r\u00e9ponse dans les 24 heures (du lundi au vendredi). Les courriels qui arrivent le week-end trait\u00e9es le lundi par ordre chronologique.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”O\u00f9 est mon colis?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Une fois ta commande pr\u00eate \u00e0 \u00eatre exp\u00e9di\u00e9e, tu recevras un e-mail t’informant que ton colis a \u00e9t\u00e9 exp\u00e9di\u00e9 sous un num\u00e9ro de suivi sp\u00e9cifique. L\u2019activation de ce num\u00e9ro est effectu\u00e9e une fois que le prestataire de services de colis a r\u00e9cup\u00e9r\u00e9 et scann\u00e9 ton colis. Il peut arriver que l\u2019\u00e9tiquette pour ton colis a \u00e9t\u00e9 fait apr\u00e8s le ramassage de la journ\u00e9e. Il en r\u00e9sulte que le statut de transit dans le lien de suivi de l\u2019exp\u00e9dition n\u2019est modifi\u00e9 qu\u2019apr\u00e8s la collecte le jour ouvrable suivant.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”QUE DOIS-JE FAIRE SI MON EXP\u00c9DITION CONTIENT UN ARTICLE INCORRECT OU D\u00c9FECTUEUX?” open_toggle_text_color=”#3c3c3b” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#3c3c3b” closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#3c3c3b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#3c3c3b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ _module_preset=”ba13318a-6f9e-4e2e-af3b-f5e62f273687″ title_text_color=”#3c3c3b” title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” closed_title_font=”Poppins|||on|||||” closed_title_font_size=”14px” closed_title_letter_spacing=”2px” body_font=”Poppins|300|||||||” body_text_color=”#3c3c3b” body_font_size=”13px” body_line_height=”1.8em” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#e6e6e6″ global_colors_info=”{}”]<\/p>\n

Dans le cas d\u2019une livraison non conforme ou d\u2019un article endommag\u00e9, veuillez vous reporter au formulaire de contact \u00e0 expliquer \u00e0 notre magasin le probl\u00e8me et nous envoyer une photo du probl\u00e8me. Le c\u00f4t\u00e9 n\u00e9cessaire vous pouvez appeler dans la section service client\u00e8le sous Retours et Produit d\u00e9fectueux. Apr\u00e8s le tien Inscription, nous vous enverrons le plus rapidement possible le droit ou l’ article intacte. En cas de r\u00e9admission il n\u2019y aura pas de frais suppl\u00e9mentaires pour vous. Le bon de retour envoy\u00e9 par e-mail doit \u00eatre imprim\u00e9 et \u00eatre appos\u00e9s sur l\u2019emballage. Enfin, vous l\u2019aurez au bureau de poste le plus proche.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”276c43e6-630f-43a9-8215-7207f436d9b4″ module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|0px||0px|false|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”2ea00c65-d925-4930-8c6c-355615ba4cfb” locked=”off” global_colors_info=”{}”]<\/p>\n

6. contact<\/h4>\n

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Encore des questions?<\/h2>\n

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Ne vous inqui\u00e9tez pas – nous serons heureux de vous conseiller sur nos produits et tous les sujets li\u00e9s \u00e0 PERSN. \u00c9crivez-nous simplement!<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_contact_form captcha=”off” email=”hallo@archiv.persn.com” success_message=”Merci :)” submit_button_text=”Envoyer” _builder_version=”4.16″ _module_preset=”default” _unique_id=”6f1aca0b-350c-4cfb-b599-3e59e5f0d770″ form_field_background_color=”#f6f6f6″ form_field_text_color=”#3c3c3b” form_field_focus_background_color=”#FFFFFF” form_field_focus_text_color=”#000000″ title_level=”h4″ title_font=”Poppins|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”2.9em” captcha_font_size=”13px” form_field_font=”Poppins||||||||” form_field_font_size=”14px” custom_button=”on” button_text_size=”12px” button_text_color=”#3c3c3b” button_bg_color=”RGBA(0,0,0,0)” button_border_width=”1px” button_border_color=”#FFFFFF” button_border_radius=”0px” button_letter_spacing=”2px” button_font=”Poppins|600||on|||||” button_use_icon=”off” 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border_width_all_last_edited=”on|phone” border_width_top_tablet=”” border_width_top_phone=”0px” border_width_top_last_edited=”on|phone” border_width_bottom_tablet=”” border_width_bottom_phone=”0px” border_width_bottom_last_edited=”on|phone” saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.16″ _module_preset=”706742f3-c35f-4a5d-a687-a720840ba066″ custom_margin=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”02b9a335-e5be-44d0-b3ff-4f61b0d5f9d7″ text_font=”Poppins|500||on|||||” text_font_size=”12px” text_letter_spacing=”2px” text_line_height=”1.6em” background_color=”#FFFFFF” background_image=”https:\/\/archiv.persn.com\/wp-content\/uploads\/2021\/07\/1-16081_this-is-a-buncee-sticker-peach-watercolor-circle.png” background_size=”contain” custom_margin=”||||true|false” custom_padding=”20px||20px||true|false” background_last_edited=”on|phone” background_size_phone=”cover” background_position_phone=”center_left” global_colors_info=”{}”]<\/p>\n

pi\u00e8ces uniques<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”02b9a335-e5be-44d0-b3ff-4f61b0d5f9d7″ text_font=”Poppins|500||on|||||” text_font_size=”12px” text_letter_spacing=”2px” text_line_height=”1.6em” background_color=”#FFFFFF” background_image=”https:\/\/archiv.persn.com\/wp-content\/uploads\/2021\/07\/1-16081_this-is-a-buncee-sticker-peach-watercolor-circle.png” background_size=”contain” custom_margin=”||||true|false” custom_padding=”20px||20px||true|false” background_last_edited=”on|phone” background_size_phone=”cover” background_position_phone=”center” locked=”off” global_colors_info=”{}”]<\/p>\n

plus haute qualit\u00e9<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”02b9a335-e5be-44d0-b3ff-4f61b0d5f9d7″ text_font=”Poppins|500||on|||||” text_font_size=”12px” text_letter_spacing=”2px” text_line_height=”1.6em” background_color=”#FFFFFF” background_image=”https:\/\/archiv.persn.com\/wp-content\/uploads\/2021\/07\/1-16081_this-is-a-buncee-sticker-peach-watercolor-circle.png” background_size=”contain” custom_margin=”||||true|false” custom_padding=”20px||20px||true|false” background_last_edited=”on|phone” background_size_phone=”cover” locked=”off” global_colors_info=”{}”]<\/p>\n

production durable<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”02b9a335-e5be-44d0-b3ff-4f61b0d5f9d7″ text_font=”Poppins|500||on|||||” text_font_size=”12px” text_letter_spacing=”2px” text_line_height=”1.6em” background_color=”#FFFFFF” background_image=”https:\/\/archiv.persn.com\/wp-content\/uploads\/2021\/07\/1-16081_this-is-a-buncee-sticker-peach-watercolor-circle.png” background_size=”contain” custom_margin=”||||true|false” custom_padding=”20px||20px||true|false” background_last_edited=”on|phone” background_size_phone=”cover” locked=”off” global_colors_info=”{}”]<\/p>\n

CONFIGURATEUR 3D UNIQUE<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”02b9a335-e5be-44d0-b3ff-4f61b0d5f9d7″ text_font=”Poppins|500||on|||||” text_font_size=”12px” text_letter_spacing=”2px” text_line_height=”1.6em” background_color=”#FFFFFF” background_image=”https:\/\/archiv.persn.com\/wp-content\/uploads\/2021\/07\/1-16081_this-is-a-buncee-sticker-peach-watercolor-circle.png” background_size=”contain” custom_margin=”||||true|false” custom_padding=”20px||20px||true|false” background_last_edited=”on|phone” background_size_phone=”cover” locked=”off” global_colors_info=”{}”]<\/p>\n

paiement s\u00e9curis\u00e9<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Service ClientsNous sommes heureux de vous aider! Qu’il s’agisse de la commande, de l’exp\u00e9dition, des options de paiement ou le contact direct avec nous.1. Au achatSimple et personnelSuite \u00e0 votre commande dans la boutique en ligne, tu recevras g\u00e9n\u00e9ralement une-mail de confirmation. Si ce n’est pas le cas, les probl\u00e8mes suivants peuvent s’\u00eatre produits: \u2022 […]<\/p>\n","protected":false},"author":440,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-98530","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService - Persn.COM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/old.persn.com\/service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service - Persn.COM\" \/>\n<meta property=\"og:description\" content=\"Service ClientsNous sommes heureux de vous aider! 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